Shipping Policy

Shipping Policy

Introduction
At Institut Neuro Performance Inc., we are committed to providing you with an exceptional shopping experience. This shipping policy aims to clarify the terms and procedures for the delivery of our products ordered through q-store.fr.

Order Processing Times:
All orders are processed within 2 to 5 business days. Orders placed on weekends or holidays will be processed the next business day. In the event of a significant delay in shipping your order, we will contact you by email.

Shipping options and delivery times
We offer several shipping options to meet your needs:

  • Standard shipping in France: Delivery expected within 7 to 10 working days once the order has been shipped.
  • International shipping: Delivery times may vary depending on the destination country, but generally take 15 to 20 business days.
  • Shipping to Switzerland. Delivery expected within 7 to 10 working days once the order has been shipped.

Shipping costs for each option will be displayed at the time of ordering.

Shipping
costs are determined by the destination. These costs will be clearly indicated during the payment process and before you finalize your purchase.

Order tracking:
Once your order has been shipped, we will provide you with a tracking number that you can use to track the status of your order via the carrier's website.

International Shipping:
We ship to several countries worldwide. International shipping costs and delivery times will be specified during the checkout process. Please note that international orders may be subject to taxes, customs duties, and other fees imposed by the destination country. Neuro Performance Institute Inc. is not responsible for these charges. For information regarding delivery times, please refer to the Terms and Conditions of Sale.

Return Policy
For information regarding the return of shipped products, please refer to our Return and Refund Policy.

Contact us
If you have any questions regarding our shipping policy, please feel free to contact us at support@q-store.fr.